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Max Tool Return Policy

Max Tool allows customers to return items purchased from us subject to the following conditions:

 

To make a return, you must first email us a completed RGA form.
Click here to link to our RGA form and save it to your hard drive for completion, then email your completed form to sales@carbidedepot.com.

Please DO NOT CONVERT THE RGA FILE TO ADOBE PDF FORMAT. We need you to LEAVE THE FORM IN WORD FORMAT so we can edit it to add the RGA# and credit amount.

Your RGA form will be processed within 1-5 days and emailed back to you with an RGA number added to the form, and total amount to be credited back to your card.

Returned goods must be unused, and in original undamaged packaging. Only complete package quantities are acceptable for returns to our suppliers.

Iscar no longer accepts returns for any items over 90 days. We are not accepting Iscar returns after 75 days so we have time to process the return. Iscar items identified as Semi-Standards are non-cancelable and non-returnable, as noted in the product descriptions on the Web site.

Walter Valenite is no longer accepting returns for any items over 30 days. Many items are being discontinued from the Walter Valenite product line on a daily basis, and they are not accepting returns on products after they have been discontinued in their system.

Credit for returned items will be issued against the same credit card used to make the original purchase, after the returned items are received with a completed approved RGA form. It is most efficient for us to process returns to our suppliers for many items all at once, so PLEASE ALLOW 30-60 DAYS for your credit to be issued back to your card, before contacting Max Tool.

A 5% processing fee will be accessed on customer-fault returns within 30 days of order date. Max Tool fault returns within 30 days of order date will be issued a full credit.

If approved, returned items received beyond 30 days of the ship date from us may be subject to an additional 20% restocking charge.

Ship to Max Tool, Inc. 119B Citation Court, Birmingham, AL 35209.